A customer dropped off some Specialized shoes for me to work on.
2008 model S-Works.
The wire on the left shoe snapped, and the wire on the right shoe is also falling apart, so they wanted both replaced.
↑Looks like this
↑This part is tough to thread through, but bending the tip of the wire makes it easier. There's a hole on the back of this, so if you really can't get it through, you can use an awl or similar tool through that hole to guide the wire through. Works fine.
Here's why they brought it to me: they bought this shoelace (wire) at a Specialized concept store, but apparently that shop doesn't have the specialized tool needed to disassemble the dial, so they told the customer we can't do the replacement there. That's why they came to me.
I do have that specialized tool, but
the tool tip bends at the beginning when loosening and at the end when tightening, so only at those moments I use a regular snap ring plier as a substitute circlip wrench to open and close things. Honestly, you don't really need the specialized tool at all.
So-called Specialized concept stores can't even handle something this basic? That's impressive, really. And frankly, selling customers parts that you yourselves can't service seems pretty wrong to me.
By the way, the customer bought two rolls of shoelace, but one roll is long enough for both shoes plus a bit extra, so we didn't need the second roll. When replacing, you trim a bit off the end, so you use slightly more than the original length, but even so there's plenty left over for both sides.
You ought to be ashamed of yourselves for having neither knowledge nor skill about your own products. Seriously.
2008 model S-Works.
The wire on the left shoe snapped, and the wire on the right shoe is also falling apart, so they wanted both replaced.
↑Looks like this
↑This part is tough to thread through, but bending the tip of the wire makes it easier. There's a hole on the back of this, so if you really can't get it through, you can use an awl or similar tool through that hole to guide the wire through. Works fine.
Here's why they brought it to me: they bought this shoelace (wire) at a Specialized concept store, but apparently that shop doesn't have the specialized tool needed to disassemble the dial, so they told the customer we can't do the replacement there. That's why they came to me.
I do have that specialized tool, but
the tool tip bends at the beginning when loosening and at the end when tightening, so only at those moments I use a regular snap ring plier as a substitute circlip wrench to open and close things. Honestly, you don't really need the specialized tool at all.
So-called Specialized concept stores can't even handle something this basic? That's impressive, really. And frankly, selling customers parts that you yourselves can't service seems pretty wrong to me.
By the way, the customer bought two rolls of shoelace, but one roll is long enough for both shoes plus a bit extra, so we didn't need the second roll. When replacing, you trim a bit off the end, so you use slightly more than the original length, but even so there's plenty left over for both sides.
You ought to be ashamed of yourselves for having neither knowledge nor skill about your own products. Seriously.
