A customer brought in a Ksyrium Carbon for me to work on.
It's brand new, unused.
It's a limited edition model with a serial number stamped on the hub shell.
Current Mavic wheels basically come without wheel bags,
but this model comes with a special color one included.
The customer said they bought it at Mavic Mart,
but it seems they don't do 100% pre-sale inspections there.
This isn't my first time checking a wheel purchased from Mavic Mart,
but so far there hasn't been a single example where both front and rear wheels passed my inspection without issues.
Also, the sticker on the brake zone of the rim showed no signs of being peeled off,
so it's definitely never been on a truing stand.
They might try to excuse this later as just a quality control slip-up,
but that's hard to believe.
It's fine to advertise after-sales service within one year of purchase,
but if you're a retailer—not a distributor—where the user gets the product next,
I think 100% inspection is essential. Don't you agree?
I'm told that more shops sell wheels without doing 100% inspections,
and that's true enough.
After what happened in my previous post,
I'm paying extra attention to how the spoke heads are seated.
That part checked out okay, but there were plenty of twisted spokes.
The customer even pointed out the spoke twist themselves.
Also, there was play in the front hub.
↑The rear wheel was seriously out of true.
Fixed it.
The front wheel, aside from the twisted spokes and hub play,
only needed fine truing.
It's brand new, unused.
It's a limited edition model with a serial number stamped on the hub shell.
Current Mavic wheels basically come without wheel bags,
but this model comes with a special color one included.
The customer said they bought it at Mavic Mart,
but it seems they don't do 100% pre-sale inspections there.
This isn't my first time checking a wheel purchased from Mavic Mart,
but so far there hasn't been a single example where both front and rear wheels passed my inspection without issues.
Also, the sticker on the brake zone of the rim showed no signs of being peeled off,
so it's definitely never been on a truing stand.
They might try to excuse this later as just a quality control slip-up,
but that's hard to believe.
It's fine to advertise after-sales service within one year of purchase,
but if you're a retailer—not a distributor—where the user gets the product next,
I think 100% inspection is essential. Don't you agree?
I'm told that more shops sell wheels without doing 100% inspections,
and that's true enough.
After what happened in my previous post,
I'm paying extra attention to how the spoke heads are seated.
That part checked out okay, but there were plenty of twisted spokes.
The customer even pointed out the spoke twist themselves.
Also, there was play in the front hub.
↑The rear wheel was seriously out of true.
Fixed it.
The front wheel, aside from the twisted spokes and hub play,
only needed fine truing.