A customer brought in a Shamal Ultra rear wheel for service.

When spinning the freewheel body by hand,
there was a rough, heavy sensation,
but when the customer had touched the hub,
the dust seal wasn't properly seated in the groove of the cone,
and that's what was causing the rubbing sensation against the freewheel body.
That aside, there was a separate issue—the rotation had a notchy feel to it.


By the time of the image above, I'd already removed it,

and the black cone on the freewheel side was damaged.
The cup side was oddly silver instead of black,
so I asked the customer if there was a replacement history,
but they said they hadn't done anything,
which means the original combination was black cone / silver cup.


I replaced just the freewheel side cone with a silver one.
This isn't limited to this case, but at our shop,
even when Campagnolo bearings are sold as left/right sets,
we often do split sales of just the more heavily damaged side.



The rim was significantly off-center toward the freewheel side.
I forgot to take a photo after centering it,
but I showed the customer the result.