The Pulley Exploded

Regarding the OEM pulleys that came on the Sram RED rear derailleur the other day
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↑I mentioned that the retainer had some clearance,
but that's because the bearing ball size is larger.

On a separate note,
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a customer came in who had replaced
the upper and lower pulleys on a Shimano RD-5800
with aftermarket ceramic bearing ones,
and the lower pulley had stopped moving during a ride
(the image shows the upper pulley),
so they slightly loosened the pulley fixing bolt
and managed to get it rotating enough to make it to our shop.

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This pulley has no distinction between upper and lower,
neither has floating function,
and since there's no designation for the lower pulley, there's no left-right orientation either.

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When I peeled back the seal, it looked like this.
Then I removed the lower pulley

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and the broken retainer and bearing balls
came spilling out everywhere.
The bearing balls were tiny—about the size of sand grains.

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The ball race wasn't eaten away by corrosion or anything,
so it seems the retainer ring deformed and then collapsed—that was the cause of the explosion.

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