Caution with High-Pressure Washing

A customer brought in a WH-9000-C35-CL rear wheel for service.
The rotation was heavy and something seemed off,
but when I spun the rear wheel and let the freewheel body idle,
I could feel and hear that the grease was depleted.
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The grease on the freewheel side had emulsified and become contaminated,
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and the grease inside the freewheel body had been stripped away, with rust seepage continuing to come out.
I asked the customer if they'd done any high-pressure washing,
and it turned out they'd used a high-temperature steam cleaner to wash the sprocket.
Unless you do something like that, the inside of a Shimano freewheel body
shouldn't become completely empty of grease.

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I removed the fixed hollow bolt of the freewheel body with a 12mm Allen key.
This large-diameter aluminum hollow bolt has been used only once.
In other words, it's not supposed to be reused if removed—you're supposed to replace it with a new one,
but I can't say that out loud but you can't hear it if I whisper itso I reused it.

Aluminum shavings that had broken off from the threads had accumulated inside the splines,
and that metal particle is what you see in the image above.

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I peeled back the inner seal,
and after using parts cleaner and rust-preventative penetrating oils to flush out all the rust seepage,
I packed in fresh grease. However, it didn't seem to penetrate properly all the way to the internal pawls
(→see the second half here), so while it improved considerably,
it didn't come back to like-new condition.
The Shimano freewheel body cannot be disassembled.
When something like this happens, it has to be replaced as a whole unit,
and since this freewheel body is titanium, it's expensive—the list price is ¥18,508 before tax.

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