A customer brought in the rear wheel from a WH-7900 for repair.
The photos above are already after the initial repair, but
a kickstand with hooks that catch on both ends of the quick-release
got caught up in the spinning rear wheel
and bent some spokes.
After careful inspection, I found that only one spoke needed replacement,
and it absorbed all the impact from the collision.
↑The replaced spoke
It has deformation in the front-to-back direction, but
it also has deformation in the left-to-right direction.
Also, the spoke nipple end is bent over in a way that
requires considerable force to cause. This isn't something that just happens.
The customer didn't buy this wheel at their nearest shop, but it was
on their commute route, so they took it to Sylvest Cycle,
where they were told it couldn't be repaired
(since there's only one location, I don't need to keep specifying which shop).
Since it wasn't purchased from Sylvest Cycle, there's no ethical issue with them refusing,
regardless of their level of competence.
Not that their incompetence is any excuse. ←being stubborn
What bothers me is what the staff member said to the customer:
"Why don't you try taking it to Nom Lab?"
I'm not your buddy or colleague, and I sure as hell
didn't sign up to be your errand boy.
Do not speak my name in vain like this.
If you can't fix this wheel, all you're capable of
is pulling 70%-assembled bikes out of boxes and selling them left and right.
If you think otherwise, then fix something like this and prove me wrong, you fools!
...Let's hope the industry learns to handle this kind of thing properly.
（→See here）
（→See here）
（→See here）
（→See here）
（→See here）
The photos above are already after the initial repair, but
a kickstand with hooks that catch on both ends of the quick-release
got caught up in the spinning rear wheel
and bent some spokes.
After careful inspection, I found that only one spoke needed replacement,
and it absorbed all the impact from the collision.
↑The replaced spoke
It has deformation in the front-to-back direction, but
it also has deformation in the left-to-right direction.
Also, the spoke nipple end is bent over in a way that
requires considerable force to cause. This isn't something that just happens.
The customer didn't buy this wheel at their nearest shop, but it was
on their commute route, so they took it to Sylvest Cycle,
where they were told it couldn't be repaired
(since there's only one location, I don't need to keep specifying which shop).
Since it wasn't purchased from Sylvest Cycle, there's no ethical issue with them refusing,
regardless of their level of competence.
Not that their incompetence is any excuse. ←being stubborn
What bothers me is what the staff member said to the customer:
"Why don't you try taking it to Nom Lab?"
I'm not your buddy or colleague, and I sure as hell
didn't sign up to be your errand boy.
Do not speak my name in vain like this.
If you can't fix this wheel, all you're capable of
is pulling 70%-assembled bikes out of boxes and selling them left and right.
If you think otherwise, then fix something like this and prove me wrong, you fools!
...Let's hope the industry learns to handle this kind of thing properly.
（→See here）
（→See here）
（→See here）
（→See here）
（→See here）